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Frequently Asked Questions

We're here to provide answers to all your burning questions about First Light Farms. If your questions aren't answered below, contact us at [email protected].
  • When will my order be delivered?

    We ship Monday – Wednesday only. Once shipped, orders typically arrive within 2 days. If you place an order Wednesday – Sunday, it will ship early the following week.

    All meat orders are shipped frozen with dry ice unless otherwise noted.

  • Where do you ship?

    We ship to all 50 U.S. states including Alaska and Hawaii.

    At this time, we do not ship to Canada or South America.

  • Do you ship the meat frozen or chilled?

    All orders are shipped frozen with dry ice unless otherwise noted.

    We ship Monday – Wednesday only. Once shipped, orders typically arrive within 2 days. If you place an order Wednesday – Sunday, it will ship early the following week.

  • Do you accept returns?

    We are unable to accept returns. If an order is incorrect or experiences a shipping delay, please contact us at [email protected].

    For Steak Club members, please contact us at [email protected].

  • Are First Light Farms steaks Halal?

    Our Wagyu cattle are all slaughtered in Halal certified (FIANZ) facilities in New Zealand. Full cuts are shipped from NZ to USA. Further processing is done in the USA (ground beef & burgers, cutting and packing individual steaks, etc.) are done at a facility that also processes non-Halal meat. All proper steps are taken to ensure no cross contamination happens, however we cannot 100% guarantee that our further processed Wagyu beef has not come into contact with non-Halal meat.

    We do have items listed on our website that have had no further butchering or processing here in the US and come direct from New Zealand in their original packaging. These are whole cuts for example, half loins, tenderloins, picanha, skirt steak, flank steak, short ribs and many others.

    Please note our Venison and Elk are not Halal.

  • Are your Wagyu cattle raised humanely?

    First Light is proud to be the first New Zealand meat company to be awarded internationally recognised Certified Humane® accreditation, another milestone in our commitment to animal welfare. When you see the Certified Humane® logo, you can be assured that the animals have been raised in accordance with stringent welfare standards, verified by a team of independent assessors.

    Read more about the Certified Humane certification here.

  • What is Wagyu?

    Wagyu is a breed of cattle that First Light farmers raise on lush grass pastures to produce the epic steaks for this Steak Club. We chose the Wagyu breed as it is the Rolls Royce of beef, the food of Emperors and Samurai warriors. Grass-fed Wagyu is sweet, nutty, juicy, tender and just downright delicious.

    Read more about our Wagyu here.


  • Is the meat actually 100% grass-fed and finished or are the cattle fed some grain?

    Our Wagyu beef is 100% grass-fed, our cattle roam free on pasture 24/7 and are never fed anything else other than beautiful green grass.

    Read more about our Wagyu here.

  • What do the Marble Score (MBS) numbers mean?

    The MBS or Marble Score number represents the level of marbling in the steaks you receive.

    Our Wagyu beef is graded: 2-3, 4-5, 6-8, and 9+.

  • I’ve never tried 100% grass-fed Wagyu beef. Will I like it?

    Taste is not only subjective, but often acquired over time (think mushrooms, oysters, and bitter rapini). If you are used to eating heavily marbled, grain- or corn-finished beef, you are in for a new experience. The common feedback we hear is that the fat in our steaks is “clean” and “less greasy”. Most people love their first bite. Sometimes, it takes a few bites. Although beef should only be available as 100% Grass Fed because it is better for the beef and us, we do realize our beef is a unique experience for many. First Light beef is world class; you have nothing to lose and everything to gain.

    Try it here!

  • What is the best way to cook the First Light Farms steaks?

    Check out our Recipes page for our library of tasty recipes!

  • Do First Light Farms steaks meet the criteria for the Ketogenic Diet, Paleo Diet or Whole 30 Diet?

    First Light’s beef and venison are raised on pastures, eat nothing but grass like nature intended, are Certified Humane, and consistently achieve astounding Omega 3:6 ratios. So, in short – YES, of course First Light’s meat fits into a Ketogenic, Paleo or Whole 30 Diet. Frankly, First Light’s meat fits into any healthy diet.

  • Are your supplements lab tested?

    Yes. When creating these supplements, we first prepare and grade the meat organs. Then, we freeze-dry the organ meats to ensure they have the highest possible nutrition value. The decreased water activity in freeze-dried meats stops the growth of most bacteria, yeasts, and molds as well as extending the food’s shelf life. Lastly, each batch of supplements is tested by an independent food laboratory called AsureQuality. Their lab report for each batch tells us everything we need to know about the quality, including an analysis of the bacteria levels and much more. Each supplement batch must comply with the lab’s QA process or else we don’t use the batch. Rest assured, all of our supplements are tested by a third-party lab to detect the levels of bacteria (or lack thereof), and each batch must comply with this lab’s regulations in order to be prepared for consumers like you!

  • Can you tell me more about Steak Club?

    See our Steak Club FAQs page here.

  • Where are your processing facilities and warehouses?

    We are proud to work with these facilities who make it possible to provide you with the best meat possible. Our processing facilities are located in the following locations in New Zealand:

    • Greenlea – Morrinsville, New Zealand
    • ANZCO – Ashburton, New Zealand
    • Greenmeadows Beef – Taranaki, New Zealand
    • Venison Packers – Feilding, New Zealand

    Our warehouse in the US is located in:

    • Atkins Ranch – Fremont, CA

    Read more about all of our Wagyu farmers here.

  • How can I become an affiliate?

    If you’d like to become an affiliate partner, please reach out to [email protected]. Thank you!